Here are a couple more photos of the floors before they were refinished. On the left is a photo of the first floor, which was really terrible. The photo on the right shows marks in the second-floor bathroom. I still find it truly unbelievable that a company that did work this shoddy would not be embarassed and offer to refinish them as soon as possible. Instead, we had to chase after them until they finally relented. It's infuriating. But it's Sunday evening, so I'm letting it go. 
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